Job Title

Job Description: Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Experience in Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. UCCE or PCCE Email & Voice communication skills & teamwork. Power point presentation/preparation and should be good in excel related Analytics.