Senior Product Support E ngineer Chennai | Customer Amazement | Full-time Are you a true customer advocate and their trusted advisor? Are you obsessed with ensuring customers get the best out of the technology? Do you enjoy helping customers to optimally use the product? Then this is the role for you! The Impact you will create in the Job: • Help Customers with all Tech challenges faced while using the Product. • Responsible to get the issues raised addressed to the core and Customers can be sent out Campaigns successfully, Access Report without any challenges. • Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities. • Providing Support to Customers on their Queries • Responsible for successful solving of Customer tickets and handling Chats or calls. • Educating Customers to ensure comfort in usage of Product/Utilities. • Understanding & responding to primary level customer queries / issues over Chat, phone or email/ ticketing systems. • Provide product trainings / demos to the customer. • Resolve customer issues and strive towards positive customer f/b. • Setup necessary configurations for our clients so that they use our product. • Analyze and identify process changes or product enhancements required & suggest if any. • Monitor internal alerts and raise alarm for critical issue. What we look for? • Experienced professionals with 2- 4Yrs expertise into providing Global Product Support Team. • Be available at flexible shift timings for best customer experience • Education Graduation in a recognized university in IT/ Engineering stream. • Specialized knowledge of Linux and troubleshooting (Mandatory). • Good knowledge about - LINUX, DNS, HTML, CSS and JIRA. • Understanding and experience with API Rest API, Zendesk, Freshdesk. • Microsoft Excel/ OpenOffice Calc, PowerPoint knowledge to draft and share reports. Why Netcore? Netcore Cloud is a leading AI/ML-powered personalization full stack platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms. Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for Seven consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit or follow us on LinkedIn A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit or follow us on LinkedIn.
Job Title
Product Support Engineer