Job Description – Account Manager Shift & Timing - Night Shift 8 PM to 5 AM Exp - 4 to 6 years DEPARTMENT: SFT – Web Sales (Website, mobile app & digital marketing) LOCATION: Kolkata Region covered: US/Canada/Australia REPORTS TO: CEO, Operations Manager - Sales & Marketing. Account Manager is a professional who serves as a liaison between the development team and clients. The primary responsibility of an Account Manager is to ensure that assigned projects are successfully executed, delivered on time, and meet or exceed client expectations. This role involves a combination of project management, client communication, and technical understanding of development processes. Also he/she is responsible for revenue realization and cross-selling: What we’re looking for · Someone with excellent communication skills in English. · Someone who can collaborate with clients to gather detailed requirements. Translate client needs into technical specifications for the development team and ensure successful execution. · Person who can develop and implement strategies to ensure timely achievement of project milestones and revenue targets · Someone with excellent Analytical & Presentation skills. · Hard working and positive individual with the tenacity to work with monthly/quarterly targets. Job Responsibilities 1. Client Communication: Maintain regular and effective communication with clients to understand their website development needs, gather requirements, and provide updates on project progress. 2. Project Planning: Work closely with clients and the internal development team to create project plans, timelines, and milestones. Ensure that project scope and objectives are well-defined and understood by all parties. Job Description – Account Manager 3. Milestone Revenue Realization: a. Develop and implement strategies to ensure timely achievement of project milestones and revenue targets. b. Track and analyze project progress, identifying opportunities to accelerate project milestones and revenue generation. c. Collaborate with clients and internal teams to ensure alignment on project goals and milestone expectations. 4. Upselling and Cross-Selling: a. Identify opportunities for upselling additional website development services or features to existing clients. b. Develop tailored upselling strategies based on client needs and preferences. c. Present upselling opportunities to clients, emphasizing the value and benefits of expanding their website marketing strategies. d. Execute strategic plans to meet and exceed revenue targets, utilizing a combination of milestone realization and upselling tactics. 5. Budget Management: Keep track of project budgets and expenses, ensuring that projects are completed within agreed-upon budget limits. 6. Client Satisfaction: Proactively address client concerns, resolve any issues that arise during the project, and ensure that clients are satisfied with the final results. Salary, Perks & Benefits · Salary as per the industry standard · Provident fund, ESI (if applicable). · Company’s Bonus Scheme (Not Performance linked). · Health care and other benefits. Required Qualification: · Higher Secondary or Graduate.
Job Title
Key Account Manager