Vacancy Name Associate Location City Kormangala – Bangalore Description Build meaningful partnerships with 2 – 3 key clients, ensuring their success and satisfaction. Analyse and enhance the performance of our Operations team, using KPIs to deliver measurable results. Lead impactful Governance discussions and maintain clear, proactive communication with clients. Conduct audits, identify opportunities for improvement, and oversee reporting and follow-ups. Manage client-driven change requests, from evaluation to execution, ensuring seamless delivery. Collaborate with industry-leading teams (Clients) to address security and audit requirements, keeping us ahead of the curve. Job Responsibilities Calculate and manage service level requirements to meet client expectations. Plan and prioritize monthly governance meetings with clients, ensuring timely completion and reporting. Collaborate with Fee and Expense Management teams to enhance Operations KPI reporting processes. Serve as a liaison between clients, internal IT, and Operations teams to uphold service levels. Coordinate preparation, collation, and distribution of governance meeting materials, including reports, minutes, and action plans. Audit and Compliance: Conduct internal audits and collaborate with the Risk team to support external audit requirements. Manage follow-ups on action items from both internal and external audit discussions. Change Management: Oversee client change requests, including evaluation, effort estimation, and obtaining necessary approvals. Keep stakeholders updated on progress and ensure seamless execution of approved changes. Reporting and Improvement: Collaborate with reporting and IT teams to generate necessary insights and reports that enable the Operations team to meet service standards. Provide input and ideas to enhance Fee and Expense Management solutions. Key Skills Advanced knowledge of the Brokerage, Market and Clearing Custody fee, Static data, Internal audit, and Service level Minimum 3 years of experience in client reporting, management reporting and client communications and overall, 10 plus years of Governance experience Ability to work under pressure, and manage own workload within specific deadlines Excellent interpersonal skills with proven ability to work collaboratively. Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail. Experience of working on BI /Tableau/ or any other reporting tool is an advantage Desirable Skills Experience of working in a Software House or Development centre is a good to have Familiarity with project methodology is a good to have SQL skill is good to have Qualifications Graduate in any faculty related to Banking and Financial Service industry Employment Type Permanent Equality Statement SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.
Job Title
Associate