Job Title

1. Seamless client coordination with optimum solutions in a timely manner 2. Continuous focus to be maintained on enhancing margins (on files being operated) post sales 3. Ensure systems updates are consistent and updated with all the relevant costs 4. To have continuous communication with branches and suppliers to ensure the Rooming list/Menus/Venue confirmations and Logistics activities are carried out smoothly 5. Ensure the Tour Manager activities and coordination is done for seamless service delivery 6. Ensure on-ground commitments from Suppliers/Hotels/Client are met 7. Payments to suppliers to be tracked and processed 8. File closures to be done online in a stipulated timeframe 9. Constantly gather client feedback 10. Work towards increasing profitability from budgeted margins and customer satisfaction on all files 11. Smooth coordination with internal teams – Airlines, Visa, FX, Accounts, Sales etc. 12. Ensure proper track on visa documentation, biometrics and interviews 13. Update accurate data into MICE software on a timely basis 14. Built and maintain healthy relationship with clients, transporters, hotels, airlines and other local agencies 15. Coordination with suppliers and Destination Management Companies 16. Ensure Customer information is shared with suppliers on a real time basis MICE Operations, Travel Ops, Operations