Job Title

Company DescriptionQuest Coworks, with over 15 years of expertise, offers office space solutions to a wide range of businesses, from startups and SMEs to fortune 500 companies. Located in Andheri, Mumbai, Quest Coworks provides a creative and vibrant working environment with a variety of products including serviced offices, co-working spaces, virtual offices, meeting rooms, and training rooms.Role DescriptionThis is a full-time on-site role for a Front Desk Executive at Quest Coworks in the Mumbai Metropolitan Region. The Front Desk Executive will be responsible for receptionist duties, managing phone etiquette, providing customer service, and demonstrating strong communication skills in a dynamic office environment.Functional Competency• Handling Front Office / Reception Desk / Client Services / Guest Relations• Efficiency in MS Office• Strong communication skills (verbal & written)• Email etiquetteBehavioural Capabilities• Client Service Orientation• Pleasant Personality• Team PlayerKey ResponsibilitiesClient Engagement & Relationship Building:• Day-to-day interaction with clients to address their needs and requests.• Build strong relationships with in-house clients and assist them through the Key Account Manager (KAM) list.• Handle complaints and maintain the Client Complaint Report on a daily/hourly basis.Front Office & Administrative Management:• Welcome clients, guests, and visitors with a professional and warm demeanour.• Handle telephone inquiries and visitor entry/exit management.• Provide secretarial services for clients.• Coordinate with Sales for walk-in inquiries about office space.• Update daily attendance in coordination with HR.• Prepare and update weekly and month-end reports.Operations & Upkeep:• Conduct daily rounds, list snags, and assign them to relevant individuals.• Maintain the reception area, cabins, games area, and empty cabins.• Coordinate with vendors for indoor plants and ensure upkeep.• Monitor and manage pantry stock in coordination with pantry staff.• Ensure the first-aid kit is stocked and available.Event & Facility Management:• Support event management at the centre.• Arrange welcome kits and send welcome emails for new clients.• Organize celebrations, including cake and bouquet arrangements for new clients.• Oversee food and beverage services, including cleanliness and hygiene.Access Control & Courier Management:• Manage access cards, including inventory and collection at the time of client exits.• Properly receive and deliver couriers.Sales & Virtual Client Support:• Conduct centre tours in the absence of sales resources.• Handle calls and mail notifications for virtual office clients.Key Competencies:• Smart and pleasing personality with excellent interpersonal skills.• Proven experience in client relations and administrative roles.• Strong organizational and multitasking abilities.• Proficient in Microsoft Office and other relevant software.• Ability to build instant relationships with customers and exhibit follow-up skills.• Knowledge of the coworking industry is a plus.• Background in Business Centres, Hotels, Aviation, Telecom, Banking, or Insurance industries.