Job Title

Skill: CareAR Tool Experience: 6+ Years Location: TCS - Pun e Job description: Job Title: CareAR Tool Subject Matter Expert (SME) Summary: The CareAR Tool SME will serve as the primary expert for the CareAR platform, providing technical expertise, training, and support to ensure its effective and efficient use across the organization. This role involves troubleshooting issues, developing and maintaining documentation, and staying up-to-date with the latest CareAR features and best practices. Key Responsibilities: Technical Expertise: Possess in-depth knowledge of the CareAR platform, its functionalities, and best practices. Troubleshoot and resolve technical issues related to CareAR, escalating to vendors when necessary. Provide expert guidance and support to users on various CareAR functionalities. Stay up-to-date with the latest CareAR features, updates, and best practices. Participate in the development and implementation of new CareAR features and integrations. Training and Documentation: Develop and deliver training materials and documentation for CareAR users. Conduct training sessions for new and existing users on CareAR functionalities. Maintain and update CareAR documentation to ensure accuracy and relevance. Create and maintain a knowledge base of common CareAR issues and solutions. Collaboration and Communication: Serve as a point of contact for CareAR-related inquiries from internal stakeholders. Collaborate with other teams (e.g., IT, Operations) to ensure seamless CareAR integration and utilization. Communicate effectively with users, providing clear and concise instructions and support. Process Improvement: Identify areas for improvement in CareAR processes and workflows. Propose and implement solutions to enhance CareAR efficiency and effectiveness. Stay abreast of industry trends and best practices related to CareAR and similar tools.