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Job Title


Cluster Manager - Hospital Partnership


Company : Navi


Location : Kolkata, West Bengal


Created : 2025-04-02


Job Type : Full Time


Job Description

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a “Navi_ite” : 1. Perseverance, Passion and Commitment Passionate about Navi’s mission and vision Demonstrates dedication, perseverance, and high ownership Goes above and beyond by taking on additional responsibilities 2. Obsession with high-quality results Consistently creates value for the customers and stakeholders through high-quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3. Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility What would your role at Navi look like? Hospital Empanelment based on requirements. Negotiate with hospitals for the best rates and discounts. Renewal of MOU with empaneled hospitals Regular visits to the hospitals and maintaining good relations with the network hospitals Regular analysis of network hospitals and dismissal of network hospitals when required. Regulating Operations of cashless processes and ensuring a smooth claim process. Maintaining different TATs agreed with the hospitals and resolution of any grievance related to internal teams and provider hospitals. Monitoring systems and processes to ensure sustained levels of performance What are some good skills for this role? Ability to handle independent assignments & have the acumen to make logical decisions He/she should have a good understanding of insurance claim processing He/she should have a good understanding of the hospital admission process and basic knowledge of medical ailments Excellent communication skills, including writing emails and presentations Knowledge of health regulations and IRDAI circulars is an added advantage Graduation in Science background with knowledge of basic Medical Ailments. Medical Graduates will be preferred Good Command of Excel, PowerPoint presentation is a must Experience in Hospital Networking will be preferred.