Job Title

We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds. A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TReDS is in the business of registration of entities, uploading, accepting, discounting and settlement of invoices by way of Factoring / Reverse Factoring and also provide such other services as permitted by the RBI from time-to-time. “Invoicemart” is the brand name under which A.TREDS Ltd manages and operates the online receivable discounting platform (B2B market place) for facilitating the short-term financial transactions in a smooth and efficient manner among the financers, buyers and sellers. Roles and Responsibilities: Manage team handling Customer Onboarding and Transaction related activities which includes (75%) Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC Factors and MSME Vendor) Ensure timely onboarding of Customers in line with RBI Guidelines, as per the internal policy and after necessary validations, due diligence checks etc Monitor team to ensure TAT and quality of pendencies, managing of customer service requests, transaction related requests etc Oversee end to end process for NACH registration and ensure proactive action by team members Manage and oversee end to end of NACH Settlement Process for the platform transactions in a time bound manner and ensure it is error free. Ensuring timely response and closure of Audit Points. Guiding and ensuring constant training of team members to ensure members are able to handle the increasing volumes Guide and work with the team to build process required/put in enablers required to deliver with quicker TAT Work on Business Transformation/Digitization projects (25%) Scope, identify, evaluate and suggest digital enablers to improve internal and external customer experience on platform Own, manage and implement new initiatives/projects/solutions launched for Automation/Digitization of internal and external processes related to Onboarding, Transactions and Settlement on the platform Lead and collaborate with Product/IT teams to design, implement and drive adoption both internally and Ensure regular customer feedback is taken, measure success of projects implemented and identify how to increase adoption Experience Required Experience of working in Operations team of NBFCs/Fintech/Payment platform/supply chain platform/Banks Team Management of atleast 4-5 years Knowledge and experience in payment industry would be given weightage Working knowledge of KYC and Lending would be given weightage Experience of working on any new product/process launches internally/externally Knowledge of Supply Chain business or Lending or Fintech will be a plus Skills Required Effective Communication Skills Confidence to work independently and collaborate with all stakeholders Willing to work with a cross functional team and be solution driven Knowledge of MS Office (Excel and PPT) is a must Aptitude to identify new enablers in market in fintech that can be adopted by the platform Please share your resume with us