Job Title

About Forsys Forsys is a global technology firm providing a wide spectrum of enterprise, cloud, and analytics services. It was incorporated in 2010 with an aim to provide quality services in the field of software solutions, including front, middle and back-office systems. Forsys’ prime offerings are in the areas of Cloud and Analytics, Supply Chain Management, ERP Financials, Customer Experience, and Relationship Management, Quote-to-cash and Data Migration Responsibilities: ● Excellent Communication (written, oral, and verbal), Presentation skills, Interpersonal and management skills ● Minimum of 10+ years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements ● Extensive solution definition experience including evident experience and knowledge of – CRM System and Solution Architecture design (functional & technical), Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints, Application and Integration patterns ● Relevant certifications, ideally in Salesforce, CloudSense or Architect certified ● Ability to engage with senior clients in a business-centric, business outcome-oriented dialogue ● Ability to articulate the relevant platform value proposition ● Customer-oriented and great at building client relationships ● Desire to work in a dynamic work environment and be creative within a team ● Proven ability to build, manage, and build a team-oriented environment ● Proven ability to work creatively and analytically in a problem-solving environment ● Desire to work in an information systems environment Requirements / Specifications: ● Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain ● Work with clients to shape technical architecture and define and scope projects to address specific needs ● Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment. ● Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions, and automation ● Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state ● Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials ● Solutioning and effort estimation for requirements ● Defining delivery approach, plan, and staffing ● Define master data management, data migration & data integration strategies ● Leading and ensuring the successful delivery of and other CRM implementation engagements ● Managing resource requirements and project team members ● Leading business and functional requirements definition and prioritization/scoping of requirements ● Complete fit gap analysis of functional requirements against features and functionality ● Maintaining and coordinating communication with the customer throughout each project ● Disseminating best practices on solution positioning and delivery