? 3+ years of experience in Linux and working knowledge of shell scripting/power shell to work on automation initiatives ? Experience in swift payment and GTExchange. ? Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered. ? Application / Product Monitoring (Basics) ? Basic Knowledge on common monitoring tool ? Basic knowledge of virtualization, storage, AD & Networking Concepts. ? Should be ready to provide 24x7 support for critical production systems. ? Able to handle production issue. ? Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. ? Refine and automate regular processes, track issues, and document changes ? Interact with client/onsite counterpart for issue resolution ? Able to follow the incident/change/problem management process ? Understanding of ITIL Vx.x and its components
Job Title
Application Support Engineer