Job Title

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website Job location : Bangalore Position :Fraud Technical Specialist Division : BPO Experience : Preferred min 2-4 years of experience in data analysis, data extraction, data transformation, Fraud detection. • Reporting into the Fraud Technical Lead, you will work as part of a team to help underpin the delivery for Technical Fraud strategy ensuring that is afforded the highest level of protection via efficient and optimal use of best-in-class fraud controls. • Undertake operational tasks that ensure the smooth running of process's fraud function across multiple systems. Continually build comprehensive knowledge of common fraud trends through a mixture of analyst feedback and proactive interrogation of data. Present rule configuration changes to the Fraud Technical Lead with the aim of optimizing overall fraud detection. • Respond to information requests by developing customized reports through the combination of SQL database queries and ad-hoc data extracts. Be able to go beyond figures and deliver meaningful insight in a way that can be easily digested by various stakeholders to help answer the important questions. • Be involved in maintaining quality assurance of fraud systems through user acceptance testing of upgrade deployments and or system enhancements. Ensure functional deliveries match expected requirements whilst all bugs and issues are removed prior to production release. • Respond to system incidents by working with relevant support teams / vendors to resolve operational issues within the defined schedules and service level agreements. Apply commercial judgement to correctly prioritize operational malfunctions and ensure impactful system issues are appropriately escalated. Key Skills & Experience Include: • Highly numerate preferably with experience in a data analysis role • Strong proven SQL experience is a must • Solid critical thinking and methodical approach when dealing with technical issues • Demonstrates resilience when faced with competing priorities • Previous fraud experience advantageous but not essential. Contact details Padmapriya