Job Title: Technical Support Specialist Company: DigiRDP Location: Remote Salary: ₹15,000 - ₹25,000 (Depending on Skills & Experience) Shift: Rotational Shifts with Rotational Week Offs (Including Night Shifts)Job Description:DigiRDP is looking for a Customer Support Executive with experience in the web hosting industry to join our dynamic support team. The ideal candidate should be proficient in handling customer queries, troubleshooting hosting-related issues, and providing excellent support via live chat and ticketing systems.Key Responsibilities:Provide technical support and customer assistance via Tawk.to, email, and ticketing system.Resolve queries related to web hosting, domains, WHM/cPanel, and server management.Assist customers with billing, account setup, and troubleshooting using WHMCS.Work in rotational shifts, including night shifts, with rotational week offs.Ensure prompt and professional communication with clients to enhance customer satisfaction.Work closely with the technical team to escalate complex issues and ensure timely resolutions.Maintain accurate records of customer interactions and issues for future reference.Requirements:Experience: Minimum 1 year in a support role within a web hosting company.Technical Knowledge: Understanding of WHM/cPanel, domain management, and server configurations.Tools Expertise: Familiarity with Tawk.to (or similar chat support tools) and WHMCS.Communication Skills: Strong English communication skills (verbal & written).Shift Flexibility: Comfortable working rotational shifts, including night shifts.Remote Work Ready: Must have a stable internet connection and a quiet work environment.Benefits:Competitive salary (₹15,000 - ₹25,000) based on skills & experience.Work from home opportunity.Exposure to a fast-growing web hosting industry.Growth opportunities within the company.If you are passionate about customer support in the web hosting industry and have the required skills, we would love to hear from you!
Job Title
Technical Support Specialist