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Designation: Clinic Manager Company: Orijine : Location: Mumbai (Prabhadevi) /Pune (Koregaon Park) Job Type: Full-Time About the Company : A bespoke offering, ORIJINE is the holistic integration of cutting-edge Cosmetology & timeless Ayurveda. It is a unique collaborative endeavor that focuses on external aesthetics and internal wellbeing through multiple modalities such as dietary modifications, lifestyle changes, customized medications, bespoke products, and state-of-the-art procedures for maximum impact as well as sustainability. Through collaborative and personalised consultations & treatments aiding holistic wellness of skin, hair, and body, we bring together a combination of two sciences through excellence in knowledge & expertise. We, at ORIJINE, provide independent as well as optimally integrated solutions, as is best suited for the client’s needs. Job Summary: We are looking for an experienced and highly organized Clinic Manager to oversee the sales of our Ayurvedic, cosmetology, dermatology and dentistry clinic . The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in handling client interactions efficiently. Job Purpose: Responsible for the business performance, sales growth, Frontdesk management, hygiene, service standards, client counselling, and feedback management of the clinic. Key Responsibilities: 1. Sales & Business Performance: Drive sales growth and revenue generation . Track business pipeline, plan collections, and ensure individual and team targets are met. Focus on ticket size, customer count, customer conversion, and repeat business . Manage category performance across Wellness , Hair Care, Products, Anti-Ageing, and other services . Develop and implement sales strategies to increase client retention and acquisition. 2. Systems & Process Orientation: Ensure smooth operations in billing, inventory control, cash management, and clinic assets . Handle email correspondence efficiently. Supervise housekeeping to maintain hygiene and cleanliness standards in the clinic. 3. Customer Service: Ensure quality and effective services are provided to clients. Engage with HNI clients and other customers to encourage repeat purchases (BTC). Gather client feedback on service quality and customer experience . Oversee complaint management , acknowledging and resolving concerns in a timely manner while escalating unresolved issues when necessary. Focus on customer retention and ensure a high standard of customer service for all visitors.