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Job Title


Senior Manager – Salesforce Operation (SFO)


Company : Domnic Lewis


Location : Mumbai, Maharashtra


Created : 2025-04-05


Job Type : Full Time


Job Description

Key Responsibilities: 1. Sales Force Effectiveness & Data Management :  Manage and maintain the Sales Force Automation (SFA) system to ensure smooth operations.  Monitor and track sales performance KPIs (e.g., call frequency, doctor coverage, sales productivity).  Ensure accurate and timely sales data reporting, including primary and secondary sales tracking.  Coordinate with IT and vendors for system upgrades, troubleshooting, and enhancements. 2. CRM & Territory Management :  Oversee the deployment and utilization of CRM tools for the field force.  Define and manage sales territories, customer segmentation, and alignment of sales teams.  Work with Business Heads to optimize territory structures and workload balancing. 3. Incentive Plan Management :  Design, track, and implement sales incentive programs for Medical Representatives (MRs) and Managers.  Conduct performance analysis and incentive payout calculations based on predefined parameters. 4. Field Force Support & Training :  Provide training and technical support for the sales team on SFA/CRM tools.  Develop and implement best practices for sales operations and data entry accuracy.  Ensure compliance with industry regulations and company policies in sales operations. 5. Market Insights & Analytics :  Analyze sales data to generate insights for improving sales strategies and operational efficiency.  Support Business Development, Marketing, and Sales teams with data-driven decision-making.  Conduct competitor analysis to track market trends and identify growth opportunities. Required Qualifications & Skills:  Education: Bachelor’s / Master’s degree in Pharmacy, Business Administration, or a related field.  Experience: 10 years in Sales Force Operations, Commercial Excellence, or Business Analytics in a pharmaceutical company.  Technical Skills: Proficiency in CRM/SFA tools, Microsoft Excel (Advanced), Power BI, and data visualization tools.  Soft Skills: Strong analytical ability, problem-solving skills, excellent communication, and stakeholder management.  Knowledge of Pharma Sales Process: Understanding of pharmaceutical sales structure, KOL management, doctor engagements, and regulatory compliance. Preferred Qualifications:  Experience in working with large datasets and handling sales forecasting models.  Prior experience in incentive plan design and execution.  Knowledge of IQVIA/IMS sales data analytics. #References are highly appreciated Interested candidate can share there updated resume on