Position: Relationship Manager Location: Kurla West, Mumbai (Onsite) Key Responsibilities: Contact Customers: Make outbound calls to customers with overdue accounts to discuss outstanding balances. Negotiate Payment Plans: Work with customers to establish feasible payment plans that meet both their needs and the company's requirements. Follow-Up: Maintain consistent follow-up with customers to ensure timely payments and address any issues that may arise. Record Keeping: Accurately document all interactions, payment arrangements, and resolutions in the company's CRM system. Customer Service: Provide excellent customer service, maintaining a professional and empathetic demeanour during all interactions. Meet Goals: Achieve and exceed monthly collection goals as set by the company. Communicate Effectively: Clearly and concisely communicate with customers, explaining payment options and addressing their concerns. Resolve Issues: Investigate and resolve customer billing issues and discrepancies. Stay Informed: Stay updated on company policies, procedures, and collection strategies. Required Skills: Strong Communication Skills: Excellent verbal and written communication skills, including active listening and negotiation skills. Customer Service Skills: Ability to handle difficult customer situations with patience and professionalism. Negotiation Skills: Ability to negotiate payment plans and resolve disputes effectively. Organization Skills: Ability to manage multiple tasks and prioritize effectively. Computer Skills: Basic computer skills, including proficien`cy in using CRM software. Data Entry Skills: Ability to accurately enter and maintain customer information. Problem-Solving Skills: Ability to identify and resolve customer issues. Preferred Skills: Experience in Collections: Previous experience in a collections or debt recovery role. Knowledge of Financial Industry: Understanding of banking, lending, or other financial industry practices. Proficiency in Multiple Languages: Ability to communicate effectively in multiple languages.
Job Title
Relationship Manager