Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. Act as the primary point of contact for clients, addressing service-related concerns and escalations. Ensure high-quality service standards by implementing best practices and process improvements Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct regular service reviews and feedback sessions with stakeholders. Drive customer satisfaction through proactive engagement and issue resolution. Monitor and analyse service performance metrics, identifying areas for improvement. Lead and mentor the delivery team, fostering a culture of accountability and excellence. Conduct training and performance evaluations for team members. Ensure resource allocation aligns with business objectives and client needs. Identify opportunities for process improvements and automation. Manage risks associated with service delivery and implement mitigation strategies.Note: Candidates with 6 to 10 years of Relevant experience in the IT Break-Fix industry are preferred.
Job Title
Program Manager