Job Title

Minimum requirements for the role: 2+ years of Zendesk experience with extensive knowledge of customer support tools and applications 3+ years working on implementations of Zendesk customer support SaaS applications 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform Ability to translate business requirements into technical deliverables Strong experience and understanding of Zendesk and out of the box features and capabilities Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision Experience in agile development methodology Effectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholders Excellent communication skills and proven success in a dynamic and collaborative environment Strong problem solving skills Bachelor's degree in Computer Science or equivalent An ideal candidate also has: Highly organized, detail-oriented, and able to work independently. Certifications: Zendesk Support Administrator Expert Certification, Scrum certification