Job Title

Job Overview:The Customer Care Executive will be the primary point of contact for customers, providing exceptional service and support. This role involves addressing customer inquiries, resolving issues, and ensuring a positive experience at every touchpoint. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to handle multiple tasks efficiently while maintaining customer satisfaction. Job Locations: SAFEXPRESS LOGISTICS PARK, NATIONAL HIGHWAY - 48, 58TH MILESTONE, BINOLA, DISTRICT-GURGAON, HARYANA - 122413Key Responsibilities:Handle a high volume of inbound and outbound calls (100-150 calls daily) in a fast-paced environment.Provide accurate and efficient information regarding shipment tracking, delivery status, and other logistics-related queries.Resolve customer complaints and issues promptly and professionally, escalating complex issues as needed.Ensure customer satisfaction by providing courteous and efficient service.Effectively communicate with internal departments to resolve customer issues.Utilize CRM systems and other tools to manage customer interactions and track inquiries.Provide feedback to management regarding customer trends and potential areas for improvement.Salary Offered: ₹3.5 LPA – ₹4 LPA (based on experience, knowledge, and skills).Qualifications:Bachelor's/Master's degree or equivalent experience.0-1 years of relevant customer care experience.Strong communication, relationship-building, and interpersonal skills.Age Criteria:Candidates should be below 28 years of age.