Job Title

Key Account Manager The KAM/ Food Court Manager is responsible for overseeing the daily operations of the mall food court, ensuring a high level of customer satisfaction, maintaining good relationships with clients and brands, and managing the food court staff. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing quality food services in a fast-paced environment. Candidate must be ready to travel entire North India. About SmartQ: We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable. In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17+ countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of “how do we make people feel the best every day!” On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory. To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story- Key responsibilities Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service. Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction. Build and maintain strong relationships with clients and food brands operating within the food court. Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement. Recruit, train, and supervise food court staff, including scheduling and performance evaluations. Ensure compliance with health and safety regulations and policies. Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly. Prepare and manage the food court budget, including tracking expenses and revenue. Analyze financial performance and develop strategies to achieve financial targets. Monitor and manage the food court’s P&L statement. Develop and execute marketing strategies to promote the food court and its offerings. Utilize social media and other digital platforms to enhance the food court’s visibility and engagement. Educational Qualification & Skills Required Experience in the food industry required. Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. Ability to handle pressure and meet deadlines. Flexible and willing to take on various tasks to support team efforts. Excellent written and verbal communication skills. Strong interpersonal skills. Sound knowledge and experience working with food, technology, and leveraging people. Results-oriented, accountable, and able to hold others accountable. Proven experience in managing successful teams in a similar environment. Basic Food Hygiene certificate and knowledge of HSEQ standards. Excellent financial and application acumen. Self-motivated, agile, and able to adapt to a changing environment. Overall 5+ years of experience, with a minimum of 3 years in a similar role. Graduate/Diploma in Hotel Management or a related discipline. Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.