Job Title

Here’s what you will do -  Manage and enhance relationships with VIP clients  Work closely with various departments to ensure exceptional service for VIP clients.  Provide personalized service to meet the unique needs of VIP clients.  Monitor and analyze VIP client feedback to improve service delivery.  Stay updated on industry trends and best practices in VIP client management.  Communicate closely with VIP-clients, through various communication channels: WhatsApp, incoming calls, online chats, and e-Mail  Analyze customer complaints and suggestions, monitoring of their actions, and search for opportunities to improve customer experience  Analyze customer accounts and create an activation plan for each individual customer  Performs daily analysis of client activity and its reactivation  Work on increasing the amount of deposits/GMV of VIP clients  Monitoring the performance of clients and proactively target clients to increase performance  Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience Must - Have Skills:  Customer Support Experience: Demonstrated proficiency with 6 months of experience in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively  Account Management: Sales, or Player Development Background: With ~6 months of experience in roles related to account management, sales, or player development within RMG indusry  CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk, Salesforce, or similar platforms  Exceptional Communication Skills: Ability to captivate audiences through various channels, fostering strong connections and driving positive outcomes  Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstrating commitment to success and exceeding expectations  Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills  Proven Track Record: Successful implementation and scaling of engagement initiatives with customers  Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customers on a personal level