Job Title

We at Reliance Jio are currently hiring for open position of Customer Service Manager for Kochi, Kerala. Requirements Experience: 10 - 14 years in After Sales Service Education: Diploma /B.E/ B.Tech (Preferred) Job Description Manage direct relationship with customer and account coordinator. Act as pivotal point for account, customers and Jio, across life cycle Minimum specified visits per month to each of the allocated accounts. Service reviews with account, influencer management and request fulfilment as per defined SLA. Escalation management, complaint Resolution as per defined SLA Payment/Collections /Pickup /Suspense clearance for allocated accounts. Provide all solutions – Fixed line, voice and data, account level changes, MACDs and service provisioning. Coordinating with KAM and back end support team to ensure new activation and processing with in timelines. Account level service reports and MIS. Reconciliation of billing related issue with account and interface with B&P team Customer education and service camps organization along with KAM Closure of Network and other service related concerns. Facilitate financial approvals (e.g. booster installation) Capturing all requests and Close looping post resolution within defined SLA Coordinate with KAM and DSA channel, closely Skill Set: Problem solving and analytical ability know how of customer expectations, customer application ecosystem & management Excellent verbal communication and listening skills Senior staff interaction/ Influencing ability