Job Title

Summary: The Fraud Specialist will monitor a wide variety of reports to mitigate risk/fraud and take actions on accounts; take incoming calls for lost/stolen/NRI/fraudulent applications and accounts; process other duties as required within the Transaction Services Department. Key Responsibilities: • Maintain accuracy and efficiency according to established departmental standards; • Review security reports for potential losses on accounts; • Review reports for reopening/reinstatement of accounts; • Review accounts for suspicious activity; • Research claims of unauthorized transactions per Regulation Z guidelines; • Process Billing Disputes in accordance with MasterCard and Visa Regulations; • Review returned checks for potential blocks on accounts; • Research and respond to correspondence from external sources; • Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts; • Respond to automated consumer dispute verification forms • Process account closures; • Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department; • Perform additional duties as required. Qualifications: • Bachelor's degree preferred • Minimum of two years of credit card experience handling fraud claims and billing disputes; • Analytical thinker, understands and can identify patterns or anomalies; • Word and Excel proficiency necessary; Exceptional attention to detail; • Adhere to all company policies and procedures as stated within the company handbook. Soft Skills: • Excellent verbal and written communication skills. • Ability to operate well under pressure. • Flexibility to adapt to changing environments. • Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: • Primary Servicing – Loan, Credit Card & Lease • Capital Markets Services – Backup Servicing, Verifications, • Collateral Management, Structured Settlements, etc. • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India