Job Title

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Monitor and manage the customer’s grievances received to the department. Respond to customer inquiries, complaints, and feedback promptly after obtaining the reverts from the respective departments as & when required. Communicate effectively with customers to understand their issues and Provide accurate and timely resolution regarding complaint’s emails over the Calls and Emails. Maintaining the internal records of the Grievances and preparing the detailed records of customer interactions and resolutions. Investigate and resolve customer’s complaints and inquiries. Follow up with customers to ensure their issues are resolved to their satisfaction. Gather and relay the customer feedback to relevant teams for product or service enhancements. Additional roles & responsibilities will be informed accordingly as are not mentioned herein. Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work