Job Title

Company Background Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus’ global team includes 700+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore.Key responsibilities of the roleWe are looking for a competent Admissions Coordinator to undertake a variety of Admissions related tasks. You will help in application review, updating payment plan, invoice generation, payment posting, and other Admissions related tasks as well as carry out essential operational duties. To be an excellent Coordinator, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate excellent learner onboarding experience according to the organization’s standards.ResponsibilitiesReview applications for SEPO /Blended CoursesCoordinate with Outreach on resolving application discrepancyUpdate payment plan, post discounts for the applicationsPayment processing for SEPO/Blended CLP applicationsClose coordination with the finance teamEnsure proper updates on tools for all payment-related activitiesEnsure necessary information is updated in systems like payment status, payment category, etc.Track and apply unidentified payments, ACH, cheque transfers, and GI Bill paymentsTrack and manage all wire transfer payments (identified/unidentified) and send receipts to participantsWork on Loan processing activities, application deferment, withdrawal and refundsEnsure the process KPI are metFirst Response TimeOverall Resolution timeCustomer Satisfaction scoreKey Skills and Experience3+ years of customer handling experienceOutstanding verbal and written communication skills with Proficiency in English LanguageKnowledge of program management and development proceduresAbility to work with diverse and multi-disciplinary teamsExcellent time-management and organizational skillsProficient in English Language, written and verbal bothTech-savvy, proficient in Outlook, MS Teams, CRM Platforms, lead platform like SalesforceDetail-oriented and efficientWillingness to work in any shift assignedEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.In press: