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Company Description MUSOFT CONSULTING is a trusted partner that provides technology solutions and services by leveraging cutting-edge technology to deliver greater results and enhance customer experiences.Experience:5+ years Salary:Up to 40 LPA Location:Remote ⏳Mode:Full-time / Part-time Skill Level:L3+ (Senior Level)About the Role We are seeking an experiencedServiceNow (SNOW) Developerwith10+ years of experiencein designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have adeep understanding of ServiceNow architecture, workflows, automation, and integrationswith enterprise systems.As aServiceNow SME , you will be responsible forcustom application development, scripting, integrations, and overall platform enhancementswhile ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules.Key Responsibilities:ServiceNow Development & Customization: • Design, develop, and implement customized ServiceNow solutions, including Service Catalogs, Incident Management, Problem Management, Change Management, Knowledge Management, and other core ServiceNow modules. • Develop custom applications, UI pages, and business rules, using JavaScript, Glide API, and ServiceNow best practices. • Integrate ServiceNow with other enterprise systems and third-party applications using REST, SOAP, or other integration technologies. • Write and optimize advanced scripts (Server-Side, Client-Side, and Glide Scripting) to meet business requirements and improve user experience. • Develop and maintain workflows, notifications, reports, dashboards, and scheduled jobs in ServiceNow. • Conduct unit testing and troubleshoot any issues with ServiceNow configurations and custom scripts. Collaboration and Stakeholder Engagement: • Work closely with business analysts, project managers, and end-users to understand and document requirements, ensuring ServiceNow solutions are aligned with business needs. • Collaborate with cross-functional teams to define, design, and implement system enhancements and integrations. • Participate in sprint planning and agile development cycles, ensuring timely delivery of features and bug fixes. • Serve as a technical expert, providing guidance and recommendations on ServiceNow best practices and enhancements to meet business objectives.ServiceNow Platform Management & Optimization: • Perform platform administration, including user management, role assignments, and access control configurations. • Monitor and maintain the performance and health of ServiceNow instances, ensuring system uptime and optimal functionality. • Perform upgrades and patch management to ensure the system remains current with the latest ServiceNow releases and features. • Continuously optimize ServiceNow workflows and configurations for performance, usability, and scalability.Leadership and Mentoring: • Mentor and guide junior developers, fostering a collaborative and high-performance development environment. • Lead code reviews and ensure adherence to ServiceNow development standards and best practices. • Assist with knowledge sharing and training initiatives to enhance the skill set of the ServiceNow development team.Program & Project Management Support: • Assist with the development of project timelines and resource allocation for ServiceNow implementation projects. • Collaborate with project managers to track progress, resolve issues, and meet deadlines. • Participate in the estimation of effort for new enhancements or feature requests.Requirements: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • ServiceNow Certified Application Developer (CAD) certification (Must have). • ITIL v3/v4 Foundation certification (Good to have). • 5+ years of hands-on experience in ServiceNow development, including custom applications, integrations, and core module customizations (Incident, Problem, Change, Service Catalog, etc.). • Strong proficiency in JavaScript, Glide Scripting, and ServiceNow-specific languages (GlideRecord, GlideAjax, GlideForm, etc.). • Proven experience with ServiceNow REST and SOAP integrations, as well as ServiceNow APIs. • Experience in Agile/Scrum methodologies and sprint-based development. • Knowledge of ServiceNow platform features such as Service Portal, Virtual Agent, and Performance Analytics. • Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. • Strong problem-solving skills and ability to troubleshoot and resolve issues quickly. • Ability to work independently as well as part of a team in a fast-paced, dynamic environment.