• “Good understanding of A/C functioning , experience in MRO or airline, or experience in design office on operational systems” • Good understanding of Airline operating and maintenance environment. • Experience in one or several of the following domains Hydromechanical System/Propulsion /Fuel /APU /Air Bleed System. • Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,…), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions • Experience with the following tools will be an advantage: Tech Request, , Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs. • Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams. • Good knowledge of MS Office suite.English: Advanced level (written and spoken); Your role: In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues. The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience. Within this context the activity will focus on: • Analyzing and answering daily queries from customers on ALL Airbus civil A/C; • Agree on a resolution deadline with the customer and define a resolution strategy; • Anticipating recurring queries; • Developing a collaborative network with internal and external contributors; • Provide solutions in collaboration with the customer for a safe operation environment. • To constantly perform operational assessments of the Airbus fleet and raise actions; • Capitalizing the In-Service experience into innovative solutions, for better support and optimization; • Building the team of tomorrow. 5+ years of Experience Educational Qualification : B.E / B.Tech in Aeronautical or Aerospace Engineering AME with Paper III cleared candidates in Avionics, Mechanical Streams
Job Title
Customer Support Engineer