What the Role offers : • The position holder will be an individual contributor • Responsible for ensuring WOW customer experience • Strong cross-functional connect • Opportunities to explore and learn business-aligned data skills Key Responsibilities : • Review entire seller lifecycle and identify areas where process improvements, data interventions and automation can help • Drive data-based projects to improve overall quality and efficiency in the onboarding journey • Critical analysis of large data to drive and present insights, and implement logical solutions on which pilots can be initiated • Repeat process automations - through design of algorithms which can then be implemented on frontend or backend • Creation of SOPs for all processes and developing insights and initiatives from them • Drive creation and auto-scheduling of reports and dashboards Critical Skills of a Suitable Candidates : • Proficiency - MS Office, especially MS Excel; SQL would be an added advantage • Good logical reasoning ability • Good data analysis skills and understanding of technology • Good communication and presentation skills • Ability to multi-task and work in a fast-paced environment You Can Apply if you possess: • Over 80% in 10th and 12th • MBA with 1-4 years of work experience and passed out of well recognized institutes
Job Title
Process Excellence Manager