Job Title

Key Success factors for an Individual: • Customer-centric approach and Quality oriented mindset • Building and driving winning teams • Ability to take decisions in a fast-paced environment • Able to multi-task well What the Role offers : • Managing and developing large direct and indirect teams • Exposure to process re-engineering, operations, servicing practices • Benchmarking & building superior processes for next-level onboarding Key Responsibilities : • Own the customer onboarding process, and deliver a WOW experience during the initial client journey • Manage multiple outsourced vendors • Ensure regular process reviews and technology-based process improvement feedbacks to cross-functional teams • Source high quality digital content to create best-in-class catalogs • Maintain onboarding SLAs, audits, training, and team motivation • Maintain process compliances and hygiene Critical Skills of a Suitable Candidates : • Proven team management skills • Good communication and presentation skills • Strong data analysis skills and understanding of technology • Well versed with MS Office tools, especially Excel and PowerPoint Over 80% in 10th and 12th MBA or any equivalent degree from Top tier colleges like IIMs, IITs, FMS, MDI, IIFT, NMIMS, JBIMS, IMT 4-7 years of work experience in operations leadership roles