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About Piramal GroupPiramal Group is a global business conglomerate with diverse interests in Pharma, Financial Services and Real Estate. The Group has offices in over 30 countries and a global brand presence in more than 100 markets.Piramal Retail Finance, the consumer lending platform of Piramal Enterprises Limited, engages in various financial services businesses. It is focused on serving all lending needs of consumers and small businesses across Bharat, differentiating through product personalisation & superior customer experience. currently offers multiple products in its target markets including Affordable Housing loans, Mass Affluent Housing loans, Loans Against Property, Secured Small Business Lending, Digital Purchase Finance, Digital Personal Loans, and Used-Car loans across Tier I, II and III cities.About MFI This is a women-centric product offering loans to women entrepreneurs with monthly household incomes up to ₹ 25,000. This follows an exclusive partnership model, with a joint liability group of 5-10 members formed and with each member ensuring and guaranteeing the other members liability. These unsecured loans range from ₹ 10,000-60,000 with a tenure of 18 months to 24 months, and with yields ranging from 22% to 27%.. Complete doorstep services is provided starting from educating about the loan facility, helping to complete the required paperwork and collections. Our wide and diversified network enables it to be at various customer touchpoints, and further to better understand and assess their repayment capability and cash flows generated. Life and health insurances are also offered for the borrower and their family.Roles and ResponsibilitiesThe Role will support the development, optimization, and execution of collections strategies across Unsecured Products.This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring.The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes.Develop and implement digital communication strategies (e.g., SMS, email, automated calls) for effective customer engagement during the collections process.Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes.Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts.Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals.Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates.Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results.Candidate Requirement10 to 15 years of experience in handling the secured/unsecured/MFI product collection strategyExperience with regulatory reporting, particularly in the context of NBFCs in India (e.g., Bureau reporting for OTS, suit cases).Familiarity with collections MISKnowledge of India’s regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs.Prior working knowledge with Large Data especially with NBFCs