Job Title

Position Title- Regional Service Manager- Karnataka & AP & Tel & GoaLocation –BengaluruTotal Experience - 17 to 23 YearsQualification – BE /B Tech; (BE /B Tech should be full-time is compulsory)Reporting to National Service HeadDirect Reporting - Yes (8 Area Service Managers/Area Service Executives)Languages Known- English /Hindi /Kannada (Preferred)Industry- Consumer Durable /FMCD (Preferably from small appliances)Responsibilities:-Driving the regional business for timely resolution of customer work orders and reduce Open job aging.Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.Calculate the ROI for the ASC to ensure that the ASC is ethically profitable.Ability to guide the team to set the moving parts MSL management, RSC parts delivery, and GRN management.Timely ASC Monthly warranty payment and C/N for parts through close coordination with Branch Commercial.Educate and implement a first-time fix approach at the ASC level.Manage customer issues and provide timely responses to customer feedback.Ensure only quality service centers are on-boarded and strictly follow the SOP for the TTK off-boarding process.Monthly monitoring of Moving Parts MSL availability at all Service stock points.Ability to work with multiple stakeholders and Third parties.Strong analytical and problem-solving abilities.Direct Interaction with customers.Roster management as per workload and allocate the resource for an effective service delivery.Expand the Service channel as per the sales plan & execute the process to ensure services rendered conform to company policy and standards.Proactively monitor & maintain optimum inventory level and distribution of spare parts.Improve service channel staff’s technical & customer handling skills through continuous education.Competencies:- Critical thinking and problem-solving skills.High tolerance/evolved ability to lead and manage ambiguous situations.Excellent relationship skillsSuperior verbal and written communication skills.Collaboration and team leadership abilitiesEffective time management skills.Remarks:-Looking for a stable candidate onlyExposure to handling Authorized Service Centers /Direct Service Centers / Trade Partners is a must.Looking for candidates handling similar roles, i-e, 3 to 4 states or handling 2 States with high call volume.Looking for candidates from the Bengaluru Location or nearby locationsTeam handling experience is a mustExposure to handling high volume is compulsoryA Working knowledge of Excel & SAP is desired. Required to travel for 10 to 15 days in the monthMatured candidates with good analytical skills, problem-solving Abilities & people and stakeholder management