Job Title

Role: Technical Manager - SASE Experience: 8 to 10 years of experience working on Managed Security ServicesLocation: MumbaiCertificationsSecurity Certification (Desired) – CISA/ CISMProduct Certification ZScalar (Primary) Netskope/Mcafee Proxy/ Forcepoint (Secondary) Required Candidate profile Overall 8-10 years’ experience in network security with at least 5 years in managing Proxy/SASE solutionsProficiency with management ProxyExperience in working with Windows, Linux, Unix environmentsHands-on experience in commissioning and Implementation of Proxy solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)Experience in automating processes using scripting, configuration (SOAR) toolsExperience in managing policies and exceptionsExperience in packet capture, analysis, and troubleshooting toolsProduct knowledge of Netskope/MacAfee Proxy SSL, Routing Protocols, Dual Factor Authentication etc.Incident, problem, service request management, change management, configuration management &capacity management of Proxy SetupProactively utilize network monitoring tools to isolate events before service degradation occursSupporting incident monitoring and incident analysis/response initiativesCoordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.Troubleshooting network, transport, session, presentation and applications layersConducting daily performance checks on devices, periodic audits and compliancePerforming immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnelImplement, and maintain network security policy, standards, and procedures.Deploying and maintaining access and security policies for Proxy solutions.Maintaining servicelevels as well as oversight ofthe day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of Proxy Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents.Investigate, isolate, and resolve Proxy incidents with RCA.Designing and implementing Proxy solutions for DC/DR/Cloud and Branch office environments.Create SOP/Run book and update knowledgebase in ITSM tools.Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)Closure of compliance and audit points as per the agreed timelines.Patch updates, and upgradation as per the Bank's compliance and audit requirementsShould be able to Lead and mentor L1 & L2 engineers team.Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).Excellent verbal and written communication skillsDemonstrated success in managing, analyzing, and solving complex issuesOwnership of their technology.Ensure Ticket closure in SLA and follow up for escalated ticketsSLA reporting for respective technology.