About us:Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-firstfinancial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.Founders: Sachin Bansal & Ankit AgarwalHow would your role at Navi Look Like?Handle live chats with customers regarding credit on UPI.Provide accurate information about Navi’s products, services, and policies.Assist customers in multiple languages, ensuring consistent service quality.Maintain compliance with company policies and proceduresHandle outbound calls to resolve customer issues and offer follow-up assistance.Escalate issues to relevant internal or external teams as requiredWhat are some good skills for this role?Previous customer support experience, especially in a chat-based environment, is preferred.Exceptional grammar, communication skills & typing including speed and accuracy.Ability to handle multiple chat conversations simultaneously while maintaining accuracy and efficiencyAbility to adapt to changing schedules and work in rotational shifts.Basic proficiency with chat tools and computer systems.Calling experience is a plus.Languages Known: English with Hindi/Kannada/Telugu/Tamil/MalayalamVenue: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka - 560103Interview Date: (Monday to Friday)Time: 10:00 AM to 11:00 AM
Job Title
Executive 1 Chat Support