Role & responsibilities:- Performing inbound calls from wire transfer customers and agents. Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday. Process transactions involving large sums of money and ensure accuracy. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Share helpful tips and best practices with the team. Take part in regular training to improve your skills. Preferred candidate profile:- Educational Qualification: Any Graduate. Languages Required: Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali). Language Proficiency: Good command of English (C1 or C2 level). Experience: At least 6 months of customer service experience voice process. Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Team player with respect, courage, humble, integrity, attention to detail, focused minded. Working Model : 24*7 (work from Office) Candidate should be comfortable with English, Hindi and 1 more regional language(Spoken) Perks and benefits:- Salary Range- For Voice 3.4 LPA - 4.75 LPA & Chat- 3.00 LPA - 3.43 LPA Medicare Facility(free online consultation with Doc) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms.
Job Title
Customer Service Associate