Company Overview Ltd is India's largest Wed-tech company and the first pure-play consumer internet business to get listed. Our flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). The company provides both matchmaking and marriage-related services through websites, mobile sites, and mobile apps and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony, and Community Matrimony. With strong leadership in matchmaking, the company has been expanding into the highly unorganized $55 billion marriage services Industry with Wedding Bazaar and services. The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come Department Overview Bharat Matrimony is India’s leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few. Role Overview The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for 'Bharat Matrimony' portals ensuring lead generation and sales conversion leading to revenue generation. Key Responsibilities Monitoring and managing a team of tele-sales executives and driving productivity through team leaders. Ensuring that the TL's meet the targets and sending reports to the manager on the targets achieved. Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team. Constantly motivating executives driving them towards incentives and controlling attrition. Responsible for planning the resources required for his / her team and work with HR to get the right talent on board. Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs. Review the performance of the team members on a regular basis and help them to improve the productivity. Monitor, facilitate and ensure the team adheres to the processes. Guide / mentor and train the team members in building their capabilities and improving their performance. Actively participate / contribute to continuous improvement projects. Skills & Competencies Process Monitoring and adherence. Customer Service Orientation Language skills – English & Telugu Telemarketing Skills Selling & Influencing Skills Analytical Skills Strong Leadership and team handling skills Education and Experience Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 13 - 15 years’ experience in outbound telesales (out of which a minimum experience of 5+ years in people management is required). Candidate with exposure in various sectors like banking, retail, telecom and domestic contact centre is highly preferred.
Job Title
State Head – Tele sales