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About: SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently with one another. By building the future of identity verification in the United States and reinventing the currently clunky, ineffective, and expensive process, we believe strongly that the future will be 10x better. We’ve had tremendous traction and are growing extremely quickly. Already, our real-time APIs have helped verify hundreds of millions of identities, beginning with financial services. In 2021, we raised a $70M Series B round, led by Craft Ventures, to rapidly scale our best-in-class products. We’ve earned coverage and awards from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have landed on the Forbes Fintech 50 in 2023 and 2024. Last but not least, we’ve even been a part of history — we were the first company to go live with the eCBSV and testified before the United States House of Representatives. Role: Are you passionate about creating world-class solutions that fuel product stability and continuously improve software operations? We’re looking for a driven Software Engineer to architect, implement, and maintain powerful observability systems that safeguard the performance and reliability of our most critical applications. In this role, you’ll take real ownership — collaborating with cross-functional teams to shape best-in-class observability standards, troubleshoot complex issues, and fine-tune monitoring tools to exceed SLA requirements. If you’re ready to design high-quality solutions, influence our technology roadmap, and make a lasting impact on our product’s success, we want to meet you! This is an in-office position based in Gurugram, India. Responsibilities: You are the owner of one large section of our codebase. Develop improved monitoring and alerting across SentiLink products and services, while actively reducing false positives. Troubleshoot, debug, and resolve product issues as they arise; participate in on-call rotations for production issues. Define and refine Service Level Indicators (SLI), Service Level Objectives (SLO), and Service Level Agreements (SLA) in collaboration with product and engineering teams. Build and maintain dashboards to provide visibility into system performance and reliability. Collaborate with engineering teams to improve root cause analysis processes and reduce Mean Time to Recovery (MTTR). Drive cost optimization for observability tools like Datadog, CloudWatch, and Sumo Logic. Analyze and optimize performance bottlenecks by leveraging observability data. Develop and maintain incident response runbooks and improve processes to minimize service downtime. Research and evaluate new observability tools and technologies to enhance system monitoring. Requirements: 5+ years of experience in software development, observability, SRE, or similar roles. Proficiency with monitoring tools (e.g., Datadog, Prometheus, CloudWatch) and distributed tracing systems. Strong programming skills in Python, Go, or a similar language. Experience with infrastructure-as-code tools like Terraform/Terragrunt. Knowledge of SLIs, SLOs, and SLAs, and how they align with business objectives. Familiarity with cloud platforms (AWS preferred) and distributed systems. Strong analytical, problem-solving, and collaboration skills. Perks: Employer-paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non-US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Corporate Values: Follow Through Deep Understanding Whatever It Takes Do Something Smart