About American Airlines:To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel.At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale.Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.About Tech Hub in India:American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.Intro:Are you ready to explore a world of possibilities at work and during your time off? Join our American Airlines family, and you’ll grow your expertise to become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich your personal and work life and hop on board!Why you will love this job:- As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. - The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, integration technologies, to data center management - Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems. - Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users. - Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution. - Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies. - Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.All you will need for success:Minimum Qualifications- Education & Prior Job Experience:- Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/ training - 4+ years of experience with demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues - Must be willing to work varying shifts (Day, Night, Slit, or weekends)Preferred Qualifications- Education & Prior Job Experience:- Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training - Airline Industry experienceSkills, Licenses & Certifications:All candidates will need the following:- Familiarity with workflow and ITSM tools and ticketing systems - Excellent customer service skills with the ability to interface at all levels of the organization - Excellent verbal and written communication skills - Ability to work independently and perform in a collaborative, team-based environment - 2-3 years of working in Linux operating system (RHEL & Ubuntu) and shell scripting - 2-3 years of working in Windows operating system and PowerShell - Demonstrated expertise utilizing Puppet (including modifying / writing custom modules & manifests) - Advanced development / configuration with Ansible - Experience with Cloud platform such as Azure - Working knowledge of common networking protocols (e.g., HTTP, TCP, IP, SSH, FTP, SMTP, DNS, LDAP), load balancer, firewall, storage - Strong knowledge with creating and maintaining CI/CD Pipeline processes and related automation tooling (Terraform, Packer, etc) - 2-3 years of code management in GitHub - Experience with API development, Azure DevOps, yaml pipelines, GitHub & GitHub Actions, VMware VRA / VRO - Capable of writing comprehensive technical documentation and diagramsLanguage, Communication Skills, & Physical Abilities:- Ability to effectively communicate verbally and written with all organizational levels - Physical ability necessary to perform the position’s essential functions safely and successfully, with or without any legally required reasonable accommodations that do not pose an undue hardship. Must be able to lift 35lbs.
Job Title
(Urgent) Senior Engineer [T500-15994]