Greet and welcome guests in a professional and friendly manner.Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes.Provide information and assistance to guests regarding hotel facilities, services, and local attractions.Handle guest inquiries, complaints, and requests promptly and effectively, striving to provide excellent customer service.Answer phone calls and manage reservations, ensuring accuracy and efficiency.Maintain a clean and organized front desk area, including the lobby and guest service areas.Process payments, including cash, credit cards, and vouchers, and accurately maintain financial records.Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.Assist with administrative tasks such as data entry, filing, and inventory management.
Job Title
Front Office Associate