Job DescriptionBUSINESS UNIT : Retail Branch BankingREPORTING LINE : Branch ManagerPURPOSE OF THE JOB :Supervising and monitoring branch transactions and sales in order to enhance the value of existing accounts and retention of existing portfolioKEY RESPONSIBILITIES :Supervisory responsibility :1. Supervise & monitor Personal Banker desks and contract sales staff2. Branch administration3. Lobby Management4. Ensure quality customer service is delivered5. Resolution of customer queries/complaints6. Customer service to ensure walk in customers issues7. Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager8. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable9. Branch Operations and Audit ComplianceTransactional responsibility :1. Authorize Personal Banker transactions2. Corporate salaries processing3. Cost Management and staff productivity4. Responsible for Cash and Customer transactions at the Teller counters5. Supervising all Non-Cash transactions like DD/MC, fund transfer etc6. Penetration of Saving Accounts on non liability customers7. Reconciliation and maintenance of suspense accounts register as per the required formatSales :1. Branch Merchandising2. Generate business, cross sell and monitor cross sales of Personal Bankers3. Generate leads for Third Party Products to the customers4. Ensure that all tellers are adequately trained on the Products of the bankRequirementsEducational Qualifications:Graduation/Post-GraduationProblem Solving & Positive Attitude.Must have good English communication & Good Communication skills.Good Team player.Must be presentable.The incumbent must be a Graduate or Post Graduate (Preferably from Good B school).Understanding of BFSI Industry will be an added advantage.Benefitsopportunity to earn around 10 Lac of Performance Linked Incentive. Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from SalaryAbout Client:HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalisation as of April 2021RequirementsEducational Qualifications: Graduation/Post-Graduation Problem Solving & Positive Attitude. Must have good English communication & Good Communication skills. Good Team player. Must be presentable. The incumbent must be a Graduate or Post Graduate (Preferably from Good B school). Understanding of BFSI Industry will be an added advantage.
Job Title
Personal Banker Authorizer/Teller Authorizer – Gujarat