We have an Excellent Opportunity for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Automobile Technician Roles and Responsibilities:- 1.Customer Handling Receiving customer with smile and greet himwith Politeness, courteousness and professionalism Verify the service requests made bycustomers & Capture VOC of the customer and update in the system Conversational skill for telephonic as wellas face to face discussion Customer communications about repairupdates 2. Diagnosis Analyse and Diagnose the Scooter toidentify number and type of repairs applicable Update the diagnosis report in the WMS(Getafix) Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed 3. System Handling Track the Customer complaint in Zendesk andupdate the system on live basis Operate Workshop Management System(Getafix) and ensure 100 % adherence Update operational Status and ETA on timelybasis in both CRM and WMS systems Check for scooter health in TelematicsCommand centre for deep diagnosis 4. Technical Repairs Service Champion should be fully equippedwith knowledge on OLA Scooter Could able to repair/replace all the partsof the scooter Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV 5. Process and Operational Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreignmaterials and fit for serviceability 6. Parts Operation Auditing the inventory and ensure systemand physical inventory is same Perform GRN and maintain Inventory atExperience Centre Ensuring Warranty part reverse logistics tothe Mother workshop 7.Safety and Compliance Wear Uniform and Protective Gear whilerepairing scooter Use Protective Gear and proper handling ofTool Kits while repairing scooter Ensure fire fighting equipments are inplace to ensure fire handling Requirements Only male candidate. Min qualification: 12th pass/diploma/ITI/graduation/post graduation. Min experience: min 1 year experience in an automobile industry in service sector. Benefits Upto 19K-23k CTC including PF+ ESIC +Incentive
Job Title
Automobile Technician- Himachal Pradesh