About Navi: Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.Founders: Sachin Bansal & Ankit AgarwalHow would your role at Navi Look Like?Chat process is a part of the Customer Experience team at Navi. This role will require you to:Handling customer queries on Web Chat, also emails & outbound calls if neededEducate current and potential customers with product and service informationMaintain the privacy of customer records and other financial detailsHandle all queries in a polite, professional mannerIdentify and escalate priority issues to the Team Leader and Ops TeamAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures, and processesWork collaboratively with the teamWhat are some of the good skills for this role?0-3 years of experience in customer support roles (Freshers with excellent writing skills & passion for working in customer service can also apply)Proficiency in reading and writing English and Hindi is a must.Experience using Chat CRM tools like SalesForce/ Zendesk / One-DirectFlexible to work in rotation Roster and potentially on weekendsVenue: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka - 560103Interview Date: (Monday to Friday)Time: 10:00 AM to 11:00 AM
Job Title
Walk-in interview for Chat Support Executive