Role Franchisee Lead Job Level/ Designation M1 Function / Department Retail Location ANE Job Purpose Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.) Key Result Areas/Accountabilities Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point Core Competencies, Knowledge, Experience P&L management skills Understanding of store management and customer relationship management Leadership & people management skills Must have technical / professional qualifications Graduate Experience in the retail industry
Job Title
Manager - Franchisee Lead