Responsibilities Business Responsibility Areas Customer Service Review of Order Cycle Time (OCT) for delivery of material to Customers (Dealers, Project Sites etc.) based on orders received at Warehouse and as per defined benchmark Review with customers and sales team on regular basis for identification and resolution on material service related issues Support to other businesses like Home Improvement in terms of material storage and delivery Warehouse Management Monitor and improve the productivity of CFA Manpower deployed at Warehouse Conduct stock verification as per defined frequency and take measures to control stock variances Maintain documents and legal agreements related to Warehouse operations Implement and ensure usage of Transport Management System to improve customer service parameters, timely Review and rationalization of route plans Warehouse and Office Infrastructure Assess infrastructure requirements at the warehouse and sales offices and accordingly propose the capex projects Execution of Capex Projects as per project implementation schedule Percentage of Order Cycle Time (OCT) Freight Cost Per Ton Execution of Capex Projects within timelines Stock variance within the defined limits Vendor bill settlement within defined timelines Statutory and Safety Compliances CFA manpower productivity Overheads Assist and provide inputs to Regional Commercial team on the proposals for annual overheads budget Monitor and ensure freight cost per ton (CPT) and other overheads are within the budgeted limits Vendor Payments Process the vendor payments as per the defined payment terms Monitor and ensure no pending payments, open goods receipts and open advances at each vendor level Coordinate with Vendors for outstanding closure and quarterly balance confirmation within the defined timelines Statutory Compliances and Audits Track and ensure timely renewal of statutory licenses applicable for warehouse and office operations Updation of compliances in statutory portal (GRC) as per the due dates Initiate corrective and preventive actions for identified statutory non-compliances Participate and support with relevant documents during audits like ISO, 5S,Internal Audit Safety Monitor safety parameters and conduct safety audits as per schedule to provide safe working environment at warehouses and office premises Reports Prepare and circulate monthly reports on various parameters in a timely manner Key Interactions Internal Retail, Projects, Services, Home Improvement, SSC, Legal, IT, Central Functions and Marketing External Vendors, Landlords, Transporters and Statutory bodies Role Requirements / Specifications Qualifications Essential Graduate Degree in any stream (/BBA/BBM/BMS) Minimum 50% marks throughout education without any backlogs Graduation must be through a full time course Applicants with MBA and Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered Previous Experience Desired 1-2 years’ experience in Commercial and Warehouse Management Functional Competencies Statutory Laws Warehouse operations Behavioral Competencies Verbal and Written Communication Skills Negotiation skills Planning and result orientation Additional Requirements Applicant should be mobile pan India as the said role is transferrable Role involves travelling to various warehouses Proficiency with MS – Office, in-particular MS – Excel is mandatory. Age to be less than 26 Key Skills : Customer Service
Job Title
Regional Commercial officer-AP,Bihar,Shamshabad,Hyderabad,Warrangal,ROM,Mumbai,Kerala,Gujrat,Gwalior