Work from home, UK client, Full Time, Technical Support Engineer positionThis role is for a substantial, fast-growing, and well-respected UK Firm who have hired us to exclusively recruit for them. It is a permanent Work From Home position and every day you’ll be working directly as part of their UK team. It is a mid-senior role with real opportunities to learn and develop.Please view Smart Working’s Glassdoor or LinkedIn to learn more about life as a Smart Worker. We are proud to have one of the highest Glassdoor ratings of any business in India.Key Points about our clientOrganization is modernizing how clients manage and transfer money: instantly, internationally, and free of charge for the senders and the recipient.Operating in more than 30 countries and 18 currenciesHundreds of leading companies worldwide rely on them including Sodexo, TopCashback, Perkbox, Vodafone, Coinbase and Globetopper to name a fewLocation: Permanent Remote Work from Home in IndiaMinimum Experience: 3+ YearsShift Timings: 11:30pm - 9:30am Role and responsibilitiesInstant responseCommanding incidentsDebugging and being able to ascertain the root cause of the problem unassistedMaintaining SLAsAssessed by all the outages that happen during their shift, commanding an incident within 15 mins of an outage and getting to next step of that incidentProactivenessDeep experience in technical customer serviceEssential skills and experienceRest APIPostmanExperience in a support role working with APIsDesired Education, Experience and SkillsLogging systemsBasic SQLJob PerksWork-life balance: You will work fixed hours and will never have to work on weekends againLaptop providedFull medical insurance is providedAbout Us:Smart Working recruits' excellent people to work full-time, remotely, and directly for UK businesses on a long-term basis.If you are looking to grow, learn, and develop professionally then working at Smart Working is the right place for you. Come and join our family and accelerate your career.Interested candidates please share the updated profile at
Job Title
Technical Support Engineer