Job Description: Role: Digital Collaboration Engineer (Senior) Work Location: Gift City, Gandhinagar Working Mode: 5 Days Work from office Shift Timings: US Shift / EMEA Shift (Rotational Shift) Job Description: Key responsibilities: · Manage configurations within the collaboration platforms and Google Workspace · Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace) · Provide technical expertise and support related to collaboration tools · Create and maintain documentation for user guides, procedures, and troubleshooting steps · Manage complex configurations within the collaboration tools · Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed. · Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance. · Stay up-to-date with the latest advancements in collaboration tools and trends. · Integrate collaboration tools with the IT environment · Work on collaboration solutions’ performance tuning, scalability, and efficiency · Research new features and enhancements and implement improvements to collaboration capabilities · Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity · Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals · Champion the adoption and utilization of collaboration solutions across the organization · Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends · Manage vendors including negotiations, contract and service level agreements · Mentor and guide administrators in collaboration solution design, development and implementation Collaboration Tools: Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS Functional Competencies: · In-depth technical knowledge of collaboration tools, systems, and infrastructure · Expertise in performance optimization and scalability of collaboration tools · Expertise in integrating collaboration tools with other IT systems and applications · Expertise in automation to improve efficiency · Ability to create solutions and address technical challenges for optimal collaboration tool performance · Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information · Strong vendor management skills Collaboration Tools: Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS Qualifications: · 5+ years of experience in IT Engineering, System Administration or similar roles · Bachelor’s Degree in Computer Science, Information Technology or related field is desired · Relevant certifications in collaboration tools or related technologies · B1/ B2 oral and written English
Job Title
Digital Collaboration Engineer (Senior)