Job Summary We are seeking a Product Manager to drive the setup, implementation, and enhancement of our Closed and Open Loop Gift Card Processing solutions. The ideal candidate will play a key role in defining product requirements, drafting Operational Requirement Documents (ORDs), user stories, and workflows, and collaborating with the Tech team to drive development. As the Point of Contact (POC) for processing clients, the Product Manager will oversee product launches, manage projects end-to-end, and ensure smooth execution across stakeholders. This role requires a strong understanding of Gift Card processing, Agile project/Product management frameworks, and tools like Jira and Atlassian. Responsibilities Product Development & Implementation Lead the end-to-end setup and implementation of Closed and Open Loop Gift Card processing solutions. Draft and maintain Operational Requirement Documents (ORDs), user stories, wireframes, and process flows for new product features. Collaborate with the Tech team, providing clear product briefs and ensuring timely development and delivery. Define and document API specifications, transaction flows, and redemption mechanisms. Client & Stakeholder Management Act as the POC for processing clients, managing product implementation, integration, and launch coordination. Work closely with business, sales, and operations teams to align product offerings with market needs. Support corporate clients with custom configurations, integration support, and troubleshooting. Project Management & Execution Oversee end-to-end project lifecycle for new product rollouts, ensuring alignment with timelines and business objectives. Utilize Agile methodologies, managing sprints, backlog grooming, and cross-functional collaboration. Maintain clear documentation and task tracking via Jira, Atlassian, and MS applications. Market & Technology Insights Stay up to date with Gift Card industry trends, regulatory requirements, and competitor solutions. Provide insights on best practices for prepaid, reloadable, and digital wallet integrations. Recommend improvements for UX/UI, transaction flows, and API performance. Must Have: 8+ years of experience in product management, preferably in gift cards, prepaid solutions, or fintech. Strong understanding of Closed and Open Loop Gift Card processing. Expertise in writing ORDs, user stories, wireframes, and API documentation. Proficiency in Agile frameworks, Jira, Atlassian, and MS applications (Excel, PowerPoint, Word, Visio). Excellent project management skills with a proven ability to deliver on tight timelines. Strong stakeholder management skills, working with both internal teams and external processing clients. Experience in digital payments, fintech, or prepaid card solutions is a plus. Location: Kozhikode/ Kochi, Kerala is the leading Digital Gift Card Company in the Middle East. Our digital gifting platform is used by individuals and businesses to celebrate, reward, motivate and show appreciation to friends, loved ones, employees, customers, and business partners. Our business solution has also been adopted by major customer loyalty programs across leading telcos, banks, airlines delivering unparalleled choice of rewards, a memorable customer service experience, and best-in-class technology tailored to partner needs. YOUGotaGift is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Job Title
Product Manager – Gift Card Processing