Guest Engagement & Experience Welcome guests upon arrival with a warm and friendly demeanor. Preferred a Female Profile for this role Assist guests with check-in and check-out procedures in a smooth and efficient manner. Provide information about the hotel, its facilities, and local attractions. Anticipate guest needs and proactively address them. Ensure VIP guests, repeat guests, and loyalty members receive personalized services. Arrange special requests such as room decorations, special occasions, or dining reservations. Guest Feedback & Complaint Handling Handle guest complaints professionally, resolving issues promptly or escalating them to the relevant department. Gather guest feedback through interactions and surveys to improve services. Follow up with guests to ensure satisfaction and build long-term relationships. Coordination with Departments Liaise with housekeeping, food & beverage, and other departments to ensure guest preferences are met. Ensure smooth communication of guest requests to relevant teams. Work closely with front desk and concierge teams to provide seamless guest service.
Job Title
Guest Relation Executive - Front office