About us: Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good executive at Navi? ● Ability to learn ● Being disciplined ● Communicating well What would your role at Navi Look Like? ● Setup and manage the network of agency partners to drive collections for the region ● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets ● Data analysis to assess performance and identify key gaps while driving the results ● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. ● Guide the agencies and agents regarding their performance vs targets ● Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same ● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? ● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience ● Experience with tech-first startups or top FMCGs preferred ● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground ● Experience working with vendors ● Strong analytical skills and knowledge of the local language ● Excellent communication and interpersonal skills with a collaborative management style
Job Title
Collections Manager