Role Overview: We are looking for a skilled and driven E-commerce Production Executive to join our fast-paced team at The Pant Project. In this role, you will be instrumental in enhancing our online business operations and delivering top-tier customer service. You will manage and optimise all sales touchpoints, ensuring a seamless customer experience, accurate order fulfilment, and effective maintenance of our digital platform. Key Responsibilities: • Product Insight & Launch Support: Understand and familiarise yourself with our product range, including new launches, both online and in-store. • Order Fulfilment Management: Oversee customer order fulfilment, working closely with factory and warehouse teams to ensure orders are processed accurately and efficiently. • Inventory Control: Track and manage product inventory to ensure stock levels are maintained and inventory discrepancies are addressed. • Cross-Team Collaboration: Work closely with various departments, including marketing, logistics, customer care, and production, to address customer inquiries, resolve issues, and enhance order fulfilment processes. • Quality Assurance & Continuous Improvement: Implement and manage quality assurance procedures for all products, identifying areas for improvement to optimise product quality. • Customer Communication: Handle critical customer queries, follow up on store orders, and manage measurement-related concerns. • Data Reporting: Provide detailed order execution reports to the factory, track customer measurements in the system, and generate performance reports to share with management. • E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and recommend improvements to drive engagement and sales conversion. Essential Skills & Qualities: • E-commerce Experience: At least 2 years of experience in managing a D2C brand's website operations, with a strong focus on product management, inventory control, and order fulfilment. • Time Management: Ability to manage multiple tasks effectively in a fast-paced environment, maintaining attention to detail and meeting deadlines. • Communication: Strong verbal and written communication skills, with the ability to collaborate across cross-functional teams. • Data Analysis: Proficient in Excel and experienced in using data to analyse performance metrics, identify trends, and make data-driven decisions. • SEO Knowledge: Solid understanding of SEO best practices, with the ability to optimise website content for better visibility and search ranking. • Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create exceptional customer experiences. • Creative & Strategic Thinking: Ability to think creatively and strategically, with a focus on driving growth and improving online sales. • Team Leadership: Strong ability to manage and lead cross-functional teams and build effective professional relationships. Qualifications: • 2+ years of relevant e-commerce experience, preferably with a D2C brand. • Proficiency in managing e-commerce platforms and product listings. • In-depth understanding of retail frameworks, product categories, and fabric types.
Job Title
E-commerce Production Executive