Description: The individual manages transition for projects/programs and drives planning, cross functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate on-time and on-budget delivery. The professional would need to be focused on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities. The position will report to the Director, Transitions under Head of Strategic Programs & Transition. Key Responsibilities: ● Develop an understanding of the organization’s Transition Methodology, Services Offerings, Solutions, Assets and Toolkits ● Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind ● Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence ● Manages overall transition program in line with the defined transition methodology ● Conducts detailed transition planning in accordance with program objectives ● Monitors and governs overall progress against the defined plan ● Tracks all actions, issues and deliverables associated with the program/project ● Manages expectations across internal and external stakeholders of the project ● Manages and motivates the team for expected level of performance and deliverable quality ● Manages and resolve team / stakeholder conflicts ● Identifies, evaluates, and manages risks through the transition lifecycle ● Reports transition progress at defined intervals to senior executives & stakeholder ● Manages Transition checkpoints as per schedule along with effective handover to operations ● Documents and shares project learnings for continuous improvements ● Participate in RFP responses, client discussions/presentations/workshops from representing and customizing transition approach Location: Chennai, Work from office (Thousand Lights) Desired Skills & Experience: ● Will be good to have 5+ years’ experience in transition function / project management experience in IT/ITeS/BPM (non-voice) sector ● Experience in leading at least 2 large programs independently ● Experience in developing client relationship, handling client escalations and effectively address them to closure ● Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office ● Ability to work under tight timelines and deliver results with minimal supervision ● Effective interpersonal, team building and communication skills Other good to have skills & experience: ● Exposure to SDLC ● Experience in Agile project management/PRINCE 2/PMP certification/ ● Experience in project management tools like MS Project, JIRA
Job Title
Senior Manager – Transitions